CERTIFIED?

Certification is a key differentiator for Customer Contact Centers and individuals who want to stand out from the crowd. We offer individual certifications and also partner with Global Call Center Management Institute (GCCMI.COM) for site certifications.

For individual certifications, we offer the following designations:

Certified Call Center Agent
Certified Call Center Supervisor
Certified Call Center Manager
Certified Call Center Workforce Manager
Certified Call Center Quality Manager

Please email us at [email protected] for further details on our certifications.